Return & Refund Policy

Last Updated: February 7, 2026

Welcome to Desert Mindset. We value our customers and want you to have a smooth, transparent, and trustworthy shopping experience. This Return & Refund Policy outlines the terms and conditions under which returns, refunds, exchanges, and cancellations are handled when you purchase products from desertmindset.com.

By placing an order on our website, you agree to the terms outlined in this policy. Please read it carefully before making a purchase.

1. General Return Policy Overview

At Desert Mindset, we strive to provide high-quality products and accurate product descriptions. Due to the nature of many items sold on our website, not all products are eligible for return or refund.

Returns and refunds are handled on a case-by-case basis, in accordance with the conditions described below.

2. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

  • The item must be unused, unopened, and in its original condition
  • The item must be in its original packaging
  • The return request must be submitted within 14 days of delivery
  • Proof of purchase (order number or receipt) must be provided

If any of these conditions are not met, Desert Mindset reserves the right to deny the return.

3. Non-Returnable & Non-Refundable Items

Due to health, safety, and regulatory reasons, the following items are non-returnable and non-refundable, unless damaged or defective upon arrival:

  • Consumable goods (including but not limited to edibles, supplements, or ingestible products)
  • CBD or wellness products
  • Vape products or accessories
  • Opened or used items of any kind
  • Digital products or downloadable content
  • Clearance or sale items
  • Gift cards

These restrictions are in place to ensure product safety and regulatory compliance.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your claim, we may require:

  • Clear photos or video of the damaged item
  • Photos of the packaging
  • Your order number

Once verified, we may offer:

  • A replacement item
  • A store credit
  • A refund (at our discretion)

Failure to report damage within 48 hours may result in denial of the claim.

5. How to Request a Return

To initiate a return, follow these steps:

  1. Email us at sales@desertmindset.com
  2. Include your order number
  3. Explain the reason for the return
  4. Attach photos if applicable

Do not send items back without prior authorization. Unauthorized returns may be rejected and returned to sender.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service.
  • Desert Mindset is not responsible for lost or damaged return shipments.

Shipping fees are non-refundable.

7. Refund Process & Timing

Once we receive and inspect your return:

  • You will be notified via email of approval or rejection
  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method

Please note that your bank or payment provider may take additional time to post the refund.

8. Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

  • Items returned with signs of use
  • Items missing original packaging
  • Items returned outside the approved return window

The refund amount will be determined after inspection.

9. Exchanges

We do not guarantee exchanges. If an item is eligible, exchanges may be offered for the same product only.

If you wish to exchange an item:

  • Contact us before returning the item
  • Availability is not guaranteed
  • Shipping costs may apply

10. Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped.

To request a cancellation:

11. Refused or Undeliverable Packages

If a package is refused or returned to us due to an incorrect address provided by the customer:

  • Shipping costs will not be refunded
  • Additional fees may apply for reshipment
  • Refunds (if approved) may be subject to restocking fees

12. Chargebacks & Payment Disputes

We encourage customers to contact us first before initiating a chargeback.

Unauthorized chargebacks may result in:

  • Account suspension
  • Order cancellation
  • Permanent ban from future purchases

We maintain transaction records and shipping confirmations to protect against fraudulent claims.

13. Compliance With Laws & Regulations

Desert Mindset operates in compliance with applicable local, state, and federal laws. Certain products may be restricted based on location.

It is the customer’s responsibility to ensure that products purchased are legal in their jurisdiction.

We are not responsible for:

  • Seized shipments
  • Customs delays
  • Regulatory restrictions in your region

14. Store Credit Policy

In some cases, refunds may be issued as store credit instead of monetary refunds.

Store credits:

  • Do not expire unless stated otherwise
  • Are non-transferable
  • Cannot be redeemed for cash

15. Policy Updates & Changes

Desert Mindset reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes take effect immediately upon being posted on this page.

We encourage customers to review this policy periodically.

16. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Desert Mindset
📧 Email: sales@desertmindset.com
🌐 Website: https://desertmindset.com

Final Note

By completing a purchase on Desert Mindset, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

We appreciate your trust and thank you for supporting Desert Mindset.